ITIL Service Management Maturity Assessment

Mazars works with your organisation to assess the maturity across multiple ITIL processes, such as change management or incident management.

IT Service Management (ITSM) refers to the entirety of IT activities, directed by policies, processes and supporting procedures, that are performed by an organisation.

IT Infrastructure Library (ITIL) is a framework detailing a set of practices for ITSM that focuses aligning IT services with the needs of a business.

The ITIL lifecycle has five stages:

(1) Strategy;

(2) Design;

(3) Transition;

(4) Operation; and

(5) Continual Service Improvement.

Mazars works with your organisation to assess the maturity across multiple ITIL processes, such as change management or incident management. Each chosen process is graded by maturity level from 1-5. We produce a report detailing each process maturity score and target score. We also set out a roadmap to give pragmatic and affordable recommendations to achieve the target maturity.