Resilience sector insights - Transformation

It is about future-proofing an organisation to unlock sustainable, profitable growth. We partner with our clients to conduct a forensic diagnostic of business challenges, collaborating on solutioneering to accomplish transformational outcomes.

There can be nervousness around investment in technology & systems. Just because there is a technology related challenge within a business, it does not mean that technology is the only enabler - however, technology can be the single, biggest factor to blame. We work with our clients to broaden their horizons when diagnosing the root causes and capturing intrinsic business requirements, recognising the rapid pace of tech change.

For any organisation where technology transformation is not palatable or most likely should not be considered as the ‘Silver Bullet’, then people and process elements should play their deserving parts in the transformation scope - both at the tactical level as well as fundamental re-engineering initiatives.

The opportunity is to highlight business requirements and thus priorities, specify the ‘Addressable Scope’ respectively across technology, people & process. There is always considerable mileage to go after the ‘lower hanging fruits’ through process optimisation or adapting ways of working, prior to segregating the ‘real game changers’ through technology enablers - this also helps organisations to realistically sequence their transformation roadmap.

In the medium term, clients should focus on medium-term transformation should serve to underpin organisational strategy and plan together with a ‘horizon-scanning’ exercise.

The last 2 years have proven to be testing for many; sector-specific challenges have been amplified following the cost-of-living crisis, workforce supply challenges, supply chain disruptions, as well as geopolitical tensions. Even without a crystal ball, I would highly recommend Senior Leadership re-prioritise ‘Cost Transformation’ to stamp out ‘wastes & leakages’, and innovatively refresh business processes and policies, with the view to restore market confidence and create further financial headroom to reinvest into building relevant capabilities, streamline operations and strengthen organisational maturity to support growth and diversification over the medium term.

So, ‘Grow resiliently and deliver sustainably’ would be our north star to create value for our clients.

Transformation leaders should always have the end game in mind – what would ‘future perfect’ look like for your organisation, for the aspects that are within and outside your control.

Let’s talk about the organisational backbone - People, it is about having the right capability in the right place, coupled with the organisational ability to attract, develop, and retain, whilst putting in place effective succession planning. As Intelligent Automation & RPA become the norm, organisations should embrace this and support their workforce to move up the value chain.

This also links to another elephant in the room - is the ‘Organisational Culture’ enabling capability development and casting a positive influence on our people? We can introduce our Culture Compass to help evaluate and reset the dial for your organisation, and more intrinsically collaborate with your people to develop a skills matrix to provide clear, practical advice on strengthening the existing workforce and bridging the delta for short to longer-term capability requirements.

We would like to share our ‘Superpower’ here: 

We can deploy an innovation backed transformation approach with a senior-led engagement model, which is underpinned by ‘field leaders’ that have real-world experience to offer value-add, practical thought leadership.

We never commoditise our client’s business challenge; where others may take trigger points to ‘sell’ their methodical, generic solutions, we invest in forensic deep dives to truly engineer a tailored solution, in collaboration with our clients who have been on the journey to lead the Change.

We are 'in it together' with our clients to drive implementation and cash in the benefits enabled by integrated change management to boost adoption.

National Resilience Contact – Dan Breger, Associate Director, Management Consulting

National Transformation Contact – Michelle Osorio, Director, Management Consulting