Our team provides a ‘Virtual IT Department’ to a range of organisations such as owner-managed businesses, charities, private individuals as well as limited companies. Our tailored approach means that you receive the right level of support and advice at all times.
We offer our IT support service on a fixed fee basis. There is no limit to the number of calls made by you to our service desk nor to the number of visits made by one of our engineers to your site.
Not only can we provide the infrastructure to support your business, we can provide the advice and guidance to help you use it effectively in order to maximise your investment. We conduct quarterly review meetings to ensure service levels are maintained, incidents anticipated and to plan upgrades and projects.
The benefits for our clients include:
- reduced IT costs
- IT strategy development
- a designated primary engineer
- training, advice and guidance for end users, including bespke user guides and FAQs
- optional weekend and out of hours cover if required
- provision of advice and tailored policies on computer use and software compliance issues
- assistance in selecting software packages or 3rd party services, including full tender process and on-going project management
- provision of advice and tailored policies on computer use and software compliance issues
- design, implementation and testing of a disaster recovery or business continuity plan.
